Understanding Network terminology how devices on a network communicate.Experience supporting point of sales devices.Competency in Mac OS, GMail, MS Office Suite & Windows operating systems.Experience with Casper, Sophos, VMs, PBX, Cisco phones, AV/VC equipment.Strong customer service skills including verbal and written communications, with a focus on building customer rapport.Knowledge of basic computer hardware, such as desktops, laptops, mobile devices and peripherals.Previously, I was responsible for network installations, monitoring and troubleshooting for WAN (wide area network) and LANs (local area network) including Cement plant and remote sites. In response to your job posting for IT service desk, I am including this letter and my resume for your review. Provides a positive customer service experience for end users.Working knowledge of commercially available software such as Microsoft Word, Excel, Internet Explorer, and computer hardware.Experience working in an I.T Support environment (1st line) or Customer Service role.
Experience in IT service management best practices, including a track record of using ITIL models of service and service desk including but not limited to applications. Working knowledge of information systems, areas the help desk supports and the underlying technologies. Strong knowledge of imaging computer systems preferred. Previously, I was responsible for first-line support to all locations, including troubleshooting PC hardware, standardized and proprietary software, telephones, mobile devices, VPN and network printers utilizing historical database records and technical expertise. Thorough understanding of DNS, DHCP, IP routing, subnets. Experience of service desk ticketing system. Customer service experience, including telephone and face to face support in a busy environment. Service Desk experience in an large corporate environment, minimum number of 1600 employees. Takes ownership of problems/issues within his/her control and manage until it's resolved. Understanding of Cisco network devices (IP phones, switches, routers, VoIP). Some of the key requirements that I have extensive experience with include: I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. In the previous role, I was responsible for first level technical service support for PC/notebook troubleshooting, Network Devices, IP telephony systems, secure printers etc. I am including my resume that lists my qualifications and experience. 
Please consider me for the IT service desk opportunity.
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